The www.portaldovinho.com website is property of 3DMETAL, lda (henceforth portaldovinho.com), with address on the Rua do Lameiro, Nº 195 – Segadães 3750-742 Segadães and TIN 509407668, CAE: 25501, contact number: 961 877 432 (Call to mobile national network), email: geral@portaldovinho.com.
The General Sales Conditions are applied to the purchases made through the www.portaldovinho.com website and has the objective of regulating the information made available and the commercial transactions that occur between 3DMETAL and its clients.
At any time and without previous warning, the present General Sales Conditions, including the commercial offers presented over the products, prices, commercial conditions and services, may be altered.
The contents of the www.portaldovinho.com website are only to be used for personal ends. The transference, storage, reproduction and distribution for other ends without prevous written authorization, is strictly forbidden.
Efforts are made so that the characteristics of the products are presented as closely as possible to thereal object/service, however, the photos are illustrative and the measurements, weights and characteristics are indicated by approximation.
The prices presented are applicable to the online channels, include tax at the current legal rate, and don't include costs regarding shipping, which are added after.
The inclusion of products on the website does not guarantee it immediate availability for delivery.
By mistake, the prices presented on the website may be incorrect or the products may have been discontinued at the moment of an order. In case this situation occurs, the client will be informed via email and must decide if they want to cancel or change the order. If the client decides to cancel and has already paid, the value of the order will be refunded by 3DMETAL.
Non-compliance with the law by the users regarding to the possession, usage and sale of any product bought on this website is not the responsability of 3DMETAL.
The products, contents, characteristics and prices of products and services on the portaldovinho.com website may be altered without previous warning.
To make a purchase you must add to your virtual cart all the products you want to acquire and follow the steps until its finalized successfully.
The purchasing of products requires the user to supply personal data that allows the successfull shipping of the acquired goods.
The invoice address can be different from the the shipping address, you just need to fill in the form for that effect.
The purchase request validated by the client assumes knowledge and acceptance of the General Sales Conditions of the www.portaldovinho.com website.
The responsible entity for archiving the purchase data and keeping the corresponding electronic document accessible, is 3DMETAL.
After the purchase, the client will recieve a transaction confirmation email. The client may immediately request its alteration or cancellation in case the data is not correct.
The client is responsible for the requests made through their account and charges of the same.
False data registration and submission of any orders by minors is the sole responsibility of their parents or legal guardians.
The website's client account may be suspended at any time by the client or 3DMETAL.
Orders are shipped via CTT between 1 to 3 weeks (due to fabrication processes in case of a stock outage), after good charge. The shipping costs are presented on the purchase confirmation page and are calculated based on the size and weight of the products and on the CTT cost conditions of shipping to Portugal, Portuguese Islands and the European Union.
Prices may vary according to the price variation of the CTT Group companies.
MULTIBANCO - When paying via Multibanco, an entity and reference payment will be issued throught the 'IFTHENPAY' service. After obtaining the reference, the order must be payed at a Multibanco terminal or via HomeBanking.
MBWAY - When paying via MBWay a payment request will be sent to the MBWay app on the phone number provided by the client. The client must confirm or reject the payment within 5 minutes.
BANK TRANSFER - Payment via bank transfer is to be made at a Multibanco or ATM terminal or via Homebanking to the indicated IBAN. The proof of transfer must be sent to the geral@portaldovinho.com email and tyhe order will only be shipped after good charge.
CREDIT OR DEBIT CARD - Payment via credit or debit card is made by using the card information destined to that end.
In case an order is not payed within 10 days after its efectiveness by the client, its automatically cancelled by 3DMETAL.
The Customer may cancel the order at any time, except for “custom-made” products, before its delivery and is entitled to a refund of all amounts paid. After receiving the order, the Right of Withdrawal may be exercised under **Decree-Law No. 24/2014, of February 14**, which establishes that the consumer has the right to withdraw within 14 days from the day following the receipt of the order by themselves or by a third party designated by them (who cannot be the carrier).
In case of free resolution of the contract there will be issued a full refund to the client, including shipping costs.
The refund will always be made without any costs to the client, and without undue delay, within 14 days counting from the date of communication about the decision of the contract resolution, through the same method of payment used by the client when paying for the order (unless expressly agreed otherwise).
The products must be returned by the client without undue delay respecting the 14 days deadline counting from the day they communicated the free resolution of the contract.
The refund may be delayed until the client presents proof that they sent the goods, or until the products are successfully returned.
The client bears the product return costs and can only be responsible by the depreciation of them in case the manipulation exceeds the necessary for the verificationof the characteristics, nature and good functioning of the product.
Fill in the required fields of the online form and send it. As an alternative, you may provide the same information via email.
You'll receive the confirmation of receipt of the request of free resolution of the contract within 24 hours (business days), counting from the date of request reception.
Return our message to authenticate the request. Your request will be analysed within 14 days.
According to the Decree-Law nº 67/2003 of 8 of April, with alterations introduced by the Decree-Law nº 84/2008, of 21 of May:
In case the acquired product is defective, you must inform the Customer Support via our online form, or by email providing the order number and description of malfunction.
The costs of return or collection of the articles inside the guarantee period, are beared by the client.
After reception of the returned good, the product will be replaced and resent without any aditional costs to the client, in case any defects are detected.
Both parties must come to an agreement as a way of minimising the costs to both parties, in case any signs of bad usage that may have caused them to malfunction are detected.
Post sales assistance via phone (09h-17h business days) or via email, has the objective of facilitating communication and answering doubts and problems the client may have.
All purchased made effective in the www.portaldovinho.com website are subject to portuguese legislation.
Conflicts or divergencies of interpretation of the General Contracting and Use Conditions will be submitted to the competent portuguese Court.
According to the Law nº 144/2015, of 8 of September, in the event of a dispute they may appeal, for its resolution, to the arbitration centre:
For more information visit Portal do Consumidor (www.consumidor.pt)
In case the client resides outside of Portugal, we inform that any judicial process must be forwarded to Portuguese Courts or Arbitration Centres.
You also can, if you so desire, fill the complaints book at: Online Complaints Book.
The present General Contracting and Use Conditions were published on the 31 of May of 2021.